Terms of use

1. General terms

If a consumer purchases goods/services through the website, such an agreement is considered a distance contract and is subject to the laws of the Republic of Latvia, including the Consumer Rights Protection Law, Cabinet Regulations “Regulations on Distance Contracts” and others.

2. Making purchases

• The prices and specifications of products sold in the online store are listed next to the products.
• To place an order, the buyer adds products to the cart, fills in the required details and chooses a delivery method.
• The order total including delivery is shown before payment.
• Product images may differ slightly from actual appearance.

3. Payment terms

The site's settlement currency is the euro. Payment options provided by MakeCommerce.lv and Maksekeskus AS:

• Latvian online bank payments: Swedbank, SEB, Citadele, Luminor
• Estonian online bank payments: Swedbank, SEB, Luminor
• Lithuanian online bank payments: Swedbank, SEB, Luminor
• Finnish online bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki Visa/Mastercard card payments

Personal data required for payments is transferred to the licensed payment institution Maksekeskus AS. The contract enters into force after successful payment confirmation. If the order cannot be fulfilled, the Buyer will be informed and the paid amount refunded within 14 days.

4. Delivery terms

• Goods are delivered to the following countries: Latvia.
• Delivery methods:
  • Omniva parcel lockers,
  • Venipak parcel lockers,
  • Unisend parcel lockers,
  • on-site pickup of goods.
• Delivery time: 2–6 business days. In exceptional cases – up to 45 calendar days, with the customer informed.

5. Right of withdrawal

• A buyer who is a consumer has the right to withdraw within 14 calendar days of receiving the goods, except where the right of withdrawal does not apply under the law.

• To withdraw, the buyer must inform SIA “KRIPEX” of their decision by sending a withdrawal notice to info@birdie.lv.

• After sending the withdrawal notice, the buyer must return the goods to the seller without undue delay and no later than 14 days after sending the withdrawal notice.

• The direct cost of returning the goods is paid by the buyer, unless the goods do not match the order or the terms of the contract.

• In the event of withdrawal, the seller refunds the payment received for the goods, including the original delivery cost up to the standard delivery rate. The seller may withhold the refund until the goods have been received back or until the buyer has provided proof of having sent the goods back.

• The refund is made without undue delay and within the time limit set by law, using the same means of payment the buyer used for the original transaction, unless the parties have agreed otherwise.

Condition of the goods when withdrawing

During the withdrawal period, the buyer may inspect the goods to the extent necessary to establish their nature, characteristics and functioning.

If the goods have been used more than necessary to establish their nature, characteristics and functioning, the buyer is liable for any reduction in the value of the goods resulting from such use.

The seller may reduce the refund in line with the reduction in the value of the goods if the goods are:

1. damaged through the buyer’s actions or improper use;

2. used more than necessary to establish their nature, characteristics and functioning;

3. dirty or otherwise damaged as a result of improper use;

4. otherwise reduced in value through the buyer’s actions.

Keeping the original packaging is not a condition for exercising the right of withdrawal, unless the law provides otherwise for the specific goods.

Non-conforming or damaged goods

If the goods received do not match the order, are damaged or have another defect, the buyer should inform us as soon as possible info@birdie.lv.

In such cases, the seller pays the cost of returning the goods if it is established that the goods do not match the contract or the order.

6. Consumer rights regarding non-conforming goods

Liability period:

1. The online store is liable for non-conformity of goods for 14 days after receipt. This applies to all goods, including disc golf equipment and other sports gear.

Buyer's obligation:

1. If the goods do not conform to the contract (e.g., damaged, missing parts or not as described), the buyer must inform the online store within 14 days of discovering the non-conformity by sending a message to info@birdie.lv. The message must state the order number, product name and a description of the non-conformity.

Resolution options:

After receiving the notification, the online store provides one of the following solutions:

1. Product exchange for an equivalent product;
2. Naudas atmaksa within 15 days of receiving the notification.

Additional information

1. The buyer has the right to receive goods in proper condition in accordance with the Consumer Rights Protection Law of the Republic of Latvia and other applicable regulations.

7. Processing of the buyer's personal data

Processes only the personal data the buyer provides to place an order (name, surname, email, etc.).

Data is shared with transport service providers for the delivery of goods. If the buyer has consented to marketing communication, they may opt out by writing to info@birdie.lv.

8. Dispute resolution

Disputes are resolved through mutual negotiation or written correspondence. If that fails, disputes are settled in the courts of the Republic of Latvia or at the Consumer Rights Protection Centre. The buyer may also turn to EU dispute resolution bodies.